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postheadericon VoIP System

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It is no longer a question if Voice over IP (VoIP) is the future for telephony, it is the present and it is only growing. All telephony, including mobile, will soon be carried over IP. Already most of the operators’ backbone traffic is VoIP; more than half of enterprises in the western world are using VoIP. Skype and other voice services we all use on a daily basis are VoIP based. Some of the questions you could ask are:

  • What can VoIP do for me?
  • What can it do for my company?
  • Can VoIP make a significant change in the way we do business?
  • Can we improve the customer experience?
  • Can we work more effectively without working harder?

The answer to all these questions may be yes. That is not necesarily what many companies that have already implemented VoIP systems have experienced. A common motivator for implementing VoIP is cost savings, and while cost savings are possible, the real benefits lie in being able to work more efficiently. Integration with IT systems to enhance business processes and customer experiences is where the real benefits are. What are the options and what is the return on investment – Comtico can help analyse and illustrate the possibilities.

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